Returns & Exchanges
Easy Return
If you are not entirely satisfied with your purchase, simply return it
in its original packaging within 30 days, and we will gladly exchange
it or refund you for the price of the merchandise. All items must be
unworn, unwashed and with their original tags.
For your safety and the safety of others, FlirtCatalog.com strictly
complies with all Health Code regulations. All sales of opened hosiery,
bodystocking, teddies, panties, wigs, underwear, and most swimwear, are final, and returns will not be
accepted. Items that smell of perfume or smoke or have been exposed to
pet hair, will also not be returned.
Halloween Return & Exchange policy
- Halloween costumes ordered before October 19th must be returned within 15 calendar days of invoice date for a full refund or exchange. NO EXCEPTIONS!
- Halloween costumes ordered after October 18th and before October 26th are only eligible for exchanges. In the event the exchange is not available, you will be issued a store credit for the amount of the item
- Halloween costumes ordered after October 25th are final and no returns or exchanges will be accepted. Halloween costumes returned to FlirtCatalog.com for orders placed after October 25th will be refused and returned to sender
Once your return is received and inspected, we will either exchange it
or issue a refund depending on what you have selected on your return
form. Please allow 1-2 weeks processing time. Please note that some
credit card company may take additional 2-10 business days to post the
credit to your account.
Items that are not returned within 30 days, or that are not in their
original condition will be subject to a 20% restocking fee.
Clearance
All Clearance items are final and are not refundable.
Applicable Fees for Return and Exchanges
Shipping charges are not refundable and you are responsible for
shipping fees on returns. Should you choose to exchange an item, Flirt
will ship the new item with free shipping – US orders only.
Return/Exchange Instructions
All Items (Excluding Shoes)
- Fill out the back of the packing slip that you received with your shipment and complete the appropriate box depending on whether you
want to return or exchange your item. Download a blank Packing Slip.
- Replace the item in the packaging in which it was received. Please make sure all tags and packaging are intact.
- If
the item was shipped to you in a box, please return it to us in a box.
If you do not have the original box, use a sturdy box to prevent damage
while in transit. We are not responsible for damage to product in
transit back to us.
- To ensure the package arrives back to us
safely and that you are credited, please use a pre-paid, insured and
trackable carrier such as UPS, FedEx, or Certified mail where you
receive a shipping slip that can be used to track the delivery.
Overnight shipping is not necessary.
- Mail to:
FlirtCatalog.com
Attn: Returns Dept.
10300 Sanden Dr.
Suite 100
Dallas, TX, 75238
Shoes Only
- Print out and complete our easy Shoe Return Form and select whether you want to return or exchange your item.
Download the Shoe Return Form
- Replace the item in the packaging in which it was received. Please make sure all tags and packaging are intact.
- If the item was shipped to you in a box, please return it to us in a box. If you do not have the original box, use a sturdy box to prevent damage while in transit. We are not responsible for damage to product in transit back to us.
- To ensure the package arrives back to us safely and that you are credited, please use a pre-paid, insured and trackable carrier such as UPS, FedEx, or Certified mail where you receive a shipping slip that can be used to track the delivery. Overnight shipping is not necessary.
- Mail to:
FlirtCatalog.com
Attn: Returns Dept.
3038 N. Federal Hwy
Building F-2
Fort Lauderdale, FL 33306
Should you have any questions, feel free to call our friendly customer service professionals at 800.323.5478 or email us at flirt@flirtcatalog.com
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